Terms of Service

Last updated: 27 July 2026

These Terms of Service ("Terms") govern your access to and use of the Sagwass WhatsApp Business messaging platform at https://sagwass.com (the "Service"), operated by SUBANDGAIN LTD ("Sagwass", "we", "us", or "our"). By registering for or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Sagwass provides a platform that lets businesses manage customer conversations, contacts, message templates, campaigns, and automations through the WhatsApp Business Platform. The Service is provided on a subscription basis and may change or evolve over time.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your registration information and for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account, including the actions of agents and team members you add.
• Notify us promptly of any unauthorized use of your account.

3. WhatsApp and Meta compliance

• You must obtain and maintain all necessary consents ("opt-in") from End Users before messaging them, and honor opt-out ("STOP") requests.
• You must only send messages permitted by the WhatsApp Business Messaging Policy and use message templates in accordance with Meta's approval requirements.
• You are responsible for your WhatsApp Business Account standing, quality rating, and messaging limits.

4. Acceptable use

You agree not to use the Service to:

• Send spam, unsolicited, deceptive, unlawful, harassing, hateful, or infringing content.
• Violate any applicable law, regulation, or third-party right, including privacy and data-protection laws.
• Distribute malware, attempt to gain unauthorized access, or interfere with or disrupt the Service or its infrastructure.
• Reverse engineer, resell, or misuse the Service except as expressly permitted.

We may suspend or terminate accounts that violate these Terms or applicable Meta policies.

5. Customer data and privacy

You retain ownership of the data you and your End Users submit through the Service ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide and support the Service. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms. You are responsible for ensuring you have a lawful basis to collect and process End-User data through the Service.

6. Fees and billing

• Paid plans are billed in advance on a recurring basis according to the plan you select.
• Fees are non-refundable except where required by law or expressly stated.
• We may change pricing with reasonable notice; changes apply to subsequent billing periods.
• WhatsApp/Meta conversation charges levied by Meta are separate and are your responsibility.
• Failure to pay may result in suspension or termination of access.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by SUBANDGAIN LTD and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, these Terms do not transfer any ownership or rights in the Service.

8. Third-party services

The Service depends on third parties, including Meta's WhatsApp Business Platform and payment processors. We are not responsible for the availability, changes, or actions of those third parties, and your use of them may be subject to their own terms.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered, as delivery depends on Meta and network conditions.

10. Limitation of liability

To the maximum extent permitted by law, Sagwass and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability arising out of or related to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Sagwass and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law or Meta policies.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required to comply with law or Meta policies. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws rules. The courts located in Nigeria will have jurisdiction over any dispute, unless applicable law requires otherwise.

15. Contact us

Questions about these Terms can be sent to: