Sagwass — WhatsApp Business Platform for Teams

1M+

Messages delivered

99.9%

Platform uptime

< 2 min

Setup time

24/7

AI auto-replies

Features

One platform to run WhatsApp at scale

From the first hello to closed deals — messaging, automation, contacts and reporting live together in a single, tenant-secure workspace.

Shared team inbox

Every conversation in one place. Assign chats to agents, add private notes, use quick replies and labels — with per-number routing so nothing gets crossed.

Bulk campaigns & broadcasts

Send approved templates to whole contact groups in seconds. Schedule broadcasts, personalise with variables and track delivery per campaign.

AI chatbot & automation

Train an AI agent on your own knowledge base and let it answer instantly, 24/7 — then hand off to a human with full context whenever needed.

WhatsApp Flows & bots

Build native data-collection forms and step-by-step chat flows with a visual builder — capture bookings, orders and leads right inside the chat.

Message templates

Create, preview and submit marketing, utility and authentication templates to Meta — with buttons, media headers and live approval status.

Contacts & segments

Import contacts by CSV or add them one by one, organise them into groups and build dynamic segments with custom fields to target the right people.

Team inbox

Talk to customers as one team

Bring every WhatsApp number into a single, real-time inbox. Route conversations to the right agent automatically and keep the full history in one thread.

Auto-assignment — new chats route to available agents based on working hours.
Notes, labels & quick replies keep the whole team aligned on every conversation.
Per-number conversations so replies always go out from the right business line.

Campaigns

Reach thousands in a few clicks

Launch a campaign, pick an approved template, choose a contact group and hit send. Personalise each message and watch delivery in real time.

1. Create

Name your campaign to track results.

2. Choose template

Marketing or utility, pre-approved.

3. Send

Pick a group and go live instantly.

AI automation

An AI agent that never sleeps

Feed it your FAQs, policies and product info. It answers common questions instantly, qualifies leads and only escalates to a human when it needs to.

Instant responses around the clock, even when your team is offline.
Seamless handoff to human agents with the full conversation history intact.
Scales infinitely — handle unlimited chats at once, no one left waiting.

Analytics

Know what's working

Track campaign performance, template delivery and conversation volume from one dashboard — and act on real numbers, not guesses.

Per-campaign delivery, read and reply metrics.
Template-level analytics and quality monitoring.
Access from any device — desktop, tablet or mobile.

How it works

Live in three simple steps

Connect your number

Link a WhatsApp Business number in minutes through Meta's official Embedded Signup — no manual token juggling.

Add contacts & templates

Import your contacts, organise them into groups and submit your first message templates for approval.

Launch & automate

Run campaigns, reply from the shared inbox and switch on AI automation to handle the rest — all from one place.

Every customer chat,
campaign & bot on WhatsApp